SHIPPING POLICY
Delivery Options
We offer three shipping options for domestic orders within Australia via Australia Post:
- Standard Shipping $9.00
- Express Shipping $14.00
- Free Standard Shipping on orders over $250
Delivery Timeframes
- Standard Shipping: 5-8 business days
- Express Shipping: 2-5 business days
As North the Label is based in a rural location in Western Australia, our delivery timeframes are a little longer than average. Thank you for understanding.
Please note that these timeframes are estimates and may vary depending on your location and other factors beyond our control.
Order Processing
Orders are typically processed and dispatched within 1-2 business days. During holidays, peak periods or sales, processing times may be slightly longer
Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number and estimated delivery date
International Shipping
At this stage, we do not offer international shipping outside of Australia. However, if you are outside of Australia and would love to get your hands on a North piece, please contact us at hello@norththelabel.com and we will try our best to accommodate your request. Please note international shipping rates will be more than domestic, and we will manually quote your delivery at the time.
Legal Disclaimers
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by Australia Post. If your package is marked as delivered but you have not received it, please contact Australia Post directly
Delivery Delays
While we strive to meet our estimated delivery timeframes, we cannot guarantee delivery dates. Delays may occur due to circumstances beyond our control, including but not limited to weather conditions, postal service issues, or public holidays. We are not liable for any losses or damages resulting from delivery delays
Incorrect Address
It is the customer's responsibility to provide accurate shipping information. We are not liable for packages sent to incorrect addresses provided by the customer. Additional shipping charges may apply for re-delivery attempts
Unclaimed Packages
Packages returned to us due to failed delivery attempts or unclaimed status may incur additional shipping charges for re-delivery
Shipping Restrictions
We reserve the right to refuse shipping to certain addresses or regions within Australia at our discretion
Force Majeure
We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, natural disasters, or pandemics
Liability Limitation
Our liability for any loss or damage arising from shipping issues is limited to the cost of reshipping the item or refunding the purchase price, at our discretion
By placing an order with us, you acknowledge that you have read, understood, and agree to these shipping terms and conditions.
