SHIPPING POLICY
Delivery Options
We offer three shipping options for domestic orders within Australia. We now also ship worldwide and orders placed outside Australia will give you the option for standard international shipping. All pricing throughout our website is in AUD.
- Standard Shipping $9.00
- Express Shipping $14.00
- Free Standard Shipping on orders over $250.00
- Standard International Shipping $14.95-$24.95
Delivery Timeframes
- Standard Shipping: 5-8 business days
- Express Shipping: 2-5 business days
- International Shipping 6-21 business days
As North the Label is based in a rural location in Western Australia, our delivery timeframes are a little longer than average.
Please note that these timeframes are estimates and may vary depending on your location and other factors beyond our control. Thank you for understanding.
Order Processing
Orders are typically processed and dispatched within 1-2 business days. During holidays, peak periods or sales, processing times may be slightly longer
Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number and estimated delivery date
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by Australia Post. If your package is marked as delivered but you have not received it, please contact Australia Post directly
Delivery Delays
While we strive to meet our estimated delivery timeframes, we cannot guarantee delivery dates. Delays may occur due to circumstances beyond our control, including but not limited to weather conditions, postal service issues, or public holidays. We are not liable for any losses or damages resulting from delivery delays
Incorrect Address
It is the customer's responsibility to provide accurate shipping information. We are not liable for packages sent to incorrect addresses provided by the customer. Additional shipping charges may apply for re-delivery attempts
Packages returned to us due to failed delivery attempts or unclaimed status may incur additional shipping charges for re-delivery
International Shipping
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer and will not be covered by our store. We recommend checking with your local customs office for more information on potential fees before placing an order.
Customs Delays
Please note that customs inspections can sometimes cause delays beyond our control. We are not responsible for any delays caused by customs clearance procedures.
Lost or Stolen Packages
Once your package has been handed over to the carrier, it is the responsibility of the carrier to ensure it is delivered safely. If your package is lost or stolen during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue, but we are not responsible for lost or stolen international shipments.
Our liability for any loss or damage arising from shipping issues is limited to the cost of reshipping the item or refunding the purchase price, at our discretion.
By placing an order with us, you acknowledge that you have read, understood, and agree to these shipping terms and conditions.
