RETURNS & EXCHANGES

We want you to love your purchase, although we understand mistakes can happen. All returns and exchanges must be made within 14 days of receiving your order. To create a smooth exchange process, please ensure you are completely happy with your purchase before removing any tags or stickers from your item/s.

 

Exchange Policy – wrong size

We offer exchanges within 14 days of receiving your order. If you have received your item and it is the wrong size, we offer an exchange for another size or style of the same value. Our return policy allows you to exchange eligible items within 14 days, provided they meet the following conditions:

- The item is unworn, unwashed, and in its original condition.

- All tags and hygiene liners are intact and attached. 

 

To request an exchange:

 

1. Contact our customer service team at hello@norththelabel.com
2. Specify the item you wish to exchange and the desired replacement.
3. We will provide you with return instructions.

 

Please note that exchanges are subject to stock availability, in which case you may choose another item or receive a store credit. Customers are responsible for the cost of shipping the original item back to us. 

 

Returns Policy – faulty item

We pride ourselves on delivering high quality products at North the Label, although we understand that sometimes an item may have slipped through our quality control process. Our return policy allows you to return eligible items within 14 days of receiving your order, provided they meet the following conditions:

- The item is unworn, unwashed, and in its original, brand new condition.

- All tags and hygiene liners are intact and attached.

- You have noted a fault in our manufacturing process.

 

If you believe you have received a faulty item and would like to initiate a return, please contact our customer service team with your message and photo of the fault at hello@norththelabel.com . For eligible faulty items, North will cover the cost of shipping the item back to us.

  

Change of Mind Policy – store credit

While we are not legally required to offer refunds for change of mind, we understand that sometimes a purchase may not be quite right. In these cases, we offer store credit for eligible items returned within 14 days of receipt.

 

To be eligible for store credit:

- The item must be in perfect condition, unworn, and unwashed

- All tags and hygiene liners must be intact and attached

- The item must not be marked as final sale or purchased during a promotional event

 

Store credit will be issued for the value of the returned item(s) once we have received and inspected the return.

 

Returns and Exchanges - Additional Information

- We reserve the right to refuse returns or exchanges if items do not meet our policy requirements. 

- Faulty items will be assessed on a case-by-case basis in accordance with Australian Consumer Law.

- Sale items, warehouse sale items, and sample items are not eligible for return or exchange unless faulty.

 

By offering store credit instead of cash refunds, we aim to encourage mindful purchasing while still providing flexibility to our valued customers.